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FAQ
Questions and answers
When and how can I pick up my parts?
Your order will be ready in 2 hours, and you can pick up your parts from our shop during regular business hours. After confirmation, we will hold your order for up to 48 hours. Please visit our warehouse within that time frame to avoid cancellation. If you need an extension, call us at 562-888-4680, and we’ll do our best to accommodate you.
What are the replacement(aftermarket) auto body parts?
Replacement (aftermarket) auto body parts are components manufactured by third-party companies (not the original equipment manufacturer, or OEM) designed to replace damaged, worn, or missing parts on vehicles. These parts often serve as more affordable alternatives to OEM parts and are used in repairs, restorations, or upgrades.
How is your product qulaity?
Our replacement auto body parts are high-quality, affordable alternatives to OEM parts, primarily sourced from Taiwan. While we don’t offer a warranty on sheet metal parts, our electrical parts come with a 3-month warranty.
For customers looking for the highest quality, we can also provide CAPA-certified parts upon request, which meet rigorous standards for fit and performance.
How can I find the right parts for my car?
You should prepare your car details, including the MAKE, the MODEL, the MODEL YEAR, and the Product Names you seek. Type this information in our search bar, and our system will suggest possible parts.
If you can’t distinguish between configurations, don’t hesitate to call us. Our product specialists are here to assist you. You can also visit one of our shops to check the parts on-site. We are committed to delivering reliable and cost-effective solutions for your repair needs.
What is the warranty period?
The warranty period for parts typically varies depending on the manufacturer and specific products. We provide a three-month warranty for electrical parts such as mirrors, lights, and window regulators and one month for the rest. Please contact our customer service for the exact warranty information.
What is your return policy?
Our return policy allows you to return items within a specified period from the date of purchase, provided that the parts are unused, undamaged, and in their original packaging. Check our return policy for details.
Do you deliver?
Generally, we do not provide delivery service as our business is local and serves neighborhoods near our shops. Additionally, auto body parts’ shipping costs and damage rates are very high. However, if you need delivery, please call us at 562-888-4680 for details.
Do you offer customer support after the purchase?
Yes, we offer customer support after the purchase. Our team is available to assist with any questions or issues you may have regarding your order, product usage, or returns. Please feel free to contact us through our customer support channels for ongoing assistance.
Can I change or cancel my order?
Orders can be changed or canceled within a short window after purchase. Please contact us as soon as possible to make any adjustments.
What should I do if I received the wrong part?
If you received the wrong parts, please call us at 562-888-4680 with your invoice number. Ensure the parts are in their original condition and packaging. Our team will assist you in resolving the issue and guide you through returning or exchanging the parts.
What payment methods do you accept?
We accept cash, credit cards, debit cards, and other secure payment methods.