Return and Refund Policy

We aim to ensure your satisfaction with every purchase. If you need to return an item, please review our return policy below:

General Guidelines

1. Eligibility for Returns:

• All returns must be initiated within 30 days of the purchase date.
• Items must be in their original condition, free from damages, scratches, or signs of installation.
• Items must include all original packaging, labels, and accessories.

2. Return Procedure:

• Contact us at [email protected] or call 562-888-4680 to initiate a return.
• Provide proof of purchase, such as a receipt or order confirmation.
• Bring the part to one of our shops for inspection and processing.

Return Periods and Fees

1. Within 15 Days:

• Returns initiated within 15 days of purchase are eligible for a free return with no restocking fee.

2. Day 16 to Day 30:

• Returns initiated between 16 and 30 days after purchase will incur a 20% restocking fee.

Condition of the Parts

1. Part Condition:

• Returned items must be undamaged and in good, resaleable condition.
• Items showing signs of wear, installation, or damage will not be accepted.

2. Packaging:

• All original packaging must be intact and in good condition.
• Parts not returned in original or acceptable packaging may be rejected.

Non-Returnable Items

• Electrical parts are non-returnable after installation.
• Custom-ordered or specially-requested parts are not eligible for returns.

Refunds

• Approved returns will be processed within 1-3 business days.
• Refunds will be issued via the original payment method.

Thank you for choosing D2C Auto Parts. If you have any questions or need assistance, feel free to reach out to our team!